FAQ

1. What is Touch ‘n Go Photocard?
Touch ‘n Go Photocard is just like any other manual Touch ‘n Go card except that you can personalize the design with your own preference (photo or graphic used is subject to term and conditions*).

2. Is there a warranty period for Touch ‘n Go Photocard?
Yes. All new Touch ‘n Go cards come with a one-year warranty period.
If the card is faulty during this period, customer will get a card replacement free-of-charge.

3. How can I reload my Touch ‘n Go Photocard?
Customer needs to present the card at Touch ‘n Go Sales Counters.
Choose the reload value (min: RM20, max: RM500).
Pay the amount and the Customer Service Attendant will do the reloading process.
Once completed, customer will be provided with a printed reload receipt.

4. Is there a maximum value/limit that can be stored in the card?
Yes. For security reason, each Touch ‘n Go card can store only up to RM1500.

5. Where can I reload?
Reload facilities at Touch 'n Go Sales Counters and Lorong Tambah Nilai at highways,
"Kaunter Khidmat Pelanggan Touch 'n Go at selected PETRONAS stations, ATM/CDM at
participating Banks, Automatic Self-service Kiosk at LRT stations, selected petrol stations
and Touch 'n Go authorized agents.

6. How to use the Touch ‘n Go Photocard? Do you swipe? Insert?
The name Touch ‘n Go basically tells us how to use the card. Just “touch” the card on the
card reader. You may use either side of the card.The system will emit a “beep” sound to
indicate that the transaction is successful.The automatic lane barrier or flap gate will open
and you may continue with your journey.

7. What are the benefits of using Touch ‘n Go?
• One card for all – toll, parking, public transport and theme park.
• Dedicated toll lanes.
• No need to prepare for exact change.
• No need to wait for attendant to give you the small change.
• No fumbling for cash at the gate/toll.
• Fast and convenience.

8. How do I check the balance of my Touch ‘n Go Photocard?
• Check the LED screen when you use your card at the Touch ‘n Go lane.
• Check the LED screen on your SmartTAG.
• Call TnG Careline Centre at 03-2714 8888 (operational from 7.30am to 9.30pm daily,
including public holidays).
• Through e-statement in Touch ’n Go website (please note that e-statement only provides
transaction data that took place 48 hours ago.)

9. Why Touch ‘n Go customers are subjected to pay additional parking surcharge?
The additional surcharge for parking is imposed by the building owners or parking operators.